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Privacy Policy

This Privacy Policy explains what personal data we collect, how we use it and what rights website visitors have.

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By using this website, you agree to this Privacy Policy. If you do not agree, please do not use the website or provide us with your personal data.

1. Who we are

This website is operated by Lady Spa (MB “Asauna”).

Website: www.ladyspa.lt

 

For questions about your personal data, contact us by email at info@ladyspa.lt

2. What data we collect

The data we collect depends on how you use the website:

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1. Contact form data

  • Name, email address, telephone number, message content and any other information you provide voluntarily.

  • We use this data to respond to your enquiry and prepare a proposal for the installation of a sauna or spa space.

 

2. Email and direct contact data

  • If you email or call us, we retain the correspondence and any information provided during the conversation.

  • We do this so that we can manage enquiries, proposals and orders.

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3. Browsing data and cookies

  • IP address, browser used, pages visited, duration of visit and similar information.

  • This data is collected through cookies and/or third-party analytics tools to improve website performance and understand how the website is used.

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4. Embedded content from other websites

  • Some pages may contain embedded content, such as YouTube videos or social media posts.

  • Those websites may collect data about you in accordance with their own privacy policies.

 

This website does not provide public comments or user accounts, so we do not collect data relating to comments or registered users.

3. Cookies

Cookies are small files that your browser stores on your device. They help the website function smoothly and reliably.

 

Our website may use cookies to:

  • ensure the technical operation of the website (essential cookies);

  • remember your preferred language or other settings;

  • collect anonymous statistics about how visitors use the website, for example through Google Analytics or similar tools.

When you visit the website for the first time, you will be shown a cookie notice and given the option to accept cookies or manage your preferences.

 

You can always use your browser settings to:

  • delete cookies that have already been stored;

  • block the use of cookies in the future. Please note that some website features may then not function fully.

4. Content embedded from other websites

The website may contain photographs, videos or other elements embedded from third-party platforms or websites.

 

Viewing embedded content on this page is equivalent to visiting the website from which it originates. Those websites may:

  • collect data about you;

  • use their own cookies;

  • use third-party tracking technologies;

  • track your interaction with the embedded content, for example if you are logged in to your account on that platform.

 

We recommend reviewing the privacy policies of those platforms separately.

5. Who we share your data with

Your data may be shared with:

  • IT and website hosting providers that support website operation and data security;

  • email service providers when emails are sent;

  • analytics and marketing technology providers, where such tools are used, such as Google Analytics.

 

These third parties process data only to the extent necessary to provide their services and in accordance with their agreements with us and applicable law.

 

We do not sell your personal data or share it with third parties for marketing purposes without your consent.

6. How long we retain data

How long we retain data depends on its nature:

  • Contact form submissions and email enquiries are retained for as long as needed to manage the enquiry and communicate with you, but no longer than required by law or our legitimate interests, such as the defence of legal claims.

  • Contractual data, where contracts are entered into or invoices issued, is retained for the period required by law.

  • Cookie data is retained for the lifetime of the relevant cookie or until you delete the cookies in your browser.

7. Your rights

Under applicable data protection law, you have the following rights:

  • The right to access your personal data and receive information about how it is processed;

  • The right to request the correction of inaccurate or incomplete data;

  • The right to request erasure of your data (the “right to be forgotten”) where there is no legal basis for continued processing;

  • The right to restrict the processing of your data in certain circumstances;

  • The right to object to processing based on our legitimate interests;

  • The right to withdraw consent where processing is based on consent, for example for newsletters;

  • The right to data portability where technically feasible and applicable;

  • The right to lodge a complaint with the State Data Protection Inspectorate if you believe your data is being processed in breach of the law.

 

To exercise your rights, email us at info@ladyspa.lt. We will respond within the time limit established by the GDPR.

8. Data security

We use appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, disclosure or other unlawful processing.

 

No method of transmission over the internet is completely secure, so we cannot guarantee absolute data security. However, we take every reasonable step to minimise the risk.

9. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time, for example following changes in legislation or the services we provide.

 

The latest version will always be published on this page, with the date of the most recent update stated at the top of the policy.

10. Contact

For questions about this Privacy Policy or the processing of your personal data, email us at info@ladyspa.lt

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